Sage Payment Solutions
Tutorial Topics
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Why Accept Credit Card Payments?
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How Do Credit Card Transactions Work?
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What About Rates?
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What Should I Look For In A Payment Processor?
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How Can I Save Money?
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How Can I Protect Cardholder Data?
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How Can I Review Transaction Activity?
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What Is A Chargeback?
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How Can I Avoid Chargebacks?
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What Would You Like To Do Now?
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Go To Our Product Wizard
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Have A Sales Rep Contact You
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Return to Sagepayments.com
Credit Card Payments Tutorial
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How Can I Avoid Chargebacks?

For Card-Present Transactions:

  • Verify that the card number and signature on the receipt matches the number and signature on the card
  • If you manually key in a card number, get a manual imprint of the card
  • Check the expiration date and do not accept expired cards
  • Return policies must be printed on the sales receipt close to the signature line
  • Do not accept a card that seems to have been altered
  • Obtain authorization for the full amount of the sale
  • If a card is declined, do not continue to get an authorization

For Card-Not-Present Transactions:

  • Confirm the customer's card number and obtain the customer's signature on an order form
  • Make the warranty and return policies clear on your website, in email and other correspondence
  • Use security features such as AVS to verify the billing address and zipcode and CVV2 to verify that the consumer is in possession of the card
  • Ship goods only to the cardholder's billing address and obtain a signed proof of delivery from the shipper for delivered goods
  • Include a customer service telephone number in the billing name that appears on customer’s bank statement
  • Never charge a cardholder's card until the goods have been shipped
  • Pay special attention to international purchases since they have a greater risk of credit card fraud

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To speak with a credit card processing specialist

call   (800) 742-3975