Credit Card Payments Tutorial

How Can I Avoid Chargebacks?
For Card-Present Transactions:
- Verify that the card number and signature on the receipt matches the number and
signature on the card
- If you manually key in a card number, get a manual imprint of the card
- Check the expiration date and do not accept expired cards
- Return policies must be printed on the sales receipt close to the signature line
- Do not accept a card that seems to have been altered
- Obtain authorization for the full amount of the sale
- If a card is declined, do not continue to get an authorization
For Card-Not-Present Transactions:
- Confirm the customer's card number and obtain the customer's signature on an order
form
- Make the warranty and return policies clear on your website, in email and other
correspondence
- Use security features such as AVS to verify the billing address and zipcode and
CVV2 to verify that the consumer is in possession of the card
- Ship goods only to the cardholder's billing address and obtain a signed proof of
delivery from the shipper for delivered goods
- Include a customer service telephone number in the billing name that appears on
customer’s bank statement
- Never charge a cardholder's card until the goods have been shipped
- Pay special attention to international purchases since they have a greater risk
of credit card fraud
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To speak with a credit card processing specialist
call
(800) 742-3975