Frequently Asked Questions

A DBA Name and Address Change Form must be completed, signed by the account signatory and faxed in. To access this form, click here.

An ACH (Automated Clearing House) Change Request Form must be completed, signed by the account signatory and faxed in. This request must also include a pre-printed voided check or bank issued letter confirming the newly appointed information. To access this form, click here.
* If you accept other card types (i.e., Amex, Discover) you must notify the respective company of the change

You can find valuable information about your rates and your statements in the document called “How to read your statement.” To access this quick reference guide, click here. If you need further explanation on your rates and statement, please contact our Financial Support team at 877-841-7014 and we will be happy to assist you.

Yes. You can use our online reporting tool, My Virtual Reports, to view your account activity 24x7. Go to www.myvirtualreports.com to log in as a merchant. If you are a first time user, click on register at the bottom of the Merchant Login page to set up an account.

On the Merchant Login page of My Virtual Reports, click on the Forgot your Password?” prompt and follow the instructions to reset your password.

Simply call our Financial Support Team at 877-841-7014 and a representative will be happy to assist with unlocking your account. Please note that accounts that are inactive for more than 90 days will need to re-register in order to gain access.

Yes, you can view up to 18 months of past statements. Log into My Virtual Reports, then go to the Credit Card tab and choose Monthly Statement Search.

Yes, Log into My Virtual Reports and go to the Credit Card Tab. Choose Daily Batch Summaries, then set your parameters and select View Report.

Please contact our Chargeback Department at 800-267-9344.

Yes, Physical Terminal Support is available 24x7. Please refer to the sticker on your terminal and call the number indicated for technical support. If you are unable to locate your sticker, please contact Sage Payment Solutions at (800) 261-0240.

Please contact our supply desk at 800-300-3328.

A New Amex or Discover Application form will need to be completed, signed by the account signatory and faxed in. To access this form, click here.

A T&E Additions and Changes Form needs to be completed, signed by the account signatory and faxed in. To access this form, click here.

You can expect to see your deposits within 2 to 3 business days after they are settled.